Call Recording
Call Queuing
Virtual PBX
Business Hours
Line Presentation
Call Groups
Virtual Switchboard
Inound Routing Control
Failover Call Divert
Direct Dial In (DDI)
Extension Voicemail
PBX Extension Numbers
Busy Lamps
Group Voicemail
PSTN Numbers
International Numbers
Simultaneous Calls
Voicemail
Group Voicemail
Music On Hold
Call Transfer
Call Divert
Call Waiting
Call Conferencing
Inbound Call Records
Voicemail Email Alerts
Control Panel
Mutliple Lines

Call Groups

The group feature allows you to combine some of your extensions so that they ring together when called.

This is useful if your business is organised into departments with more than one person in each department or if some of your people wish to work from home as well as the office (no need to set diverts or call different numbers.)

Call Groups can be used with our Interactive Voice Response (IVR) system (ie 'press 1 for Sales, 2 for Support etc) or it can be used on its own to direct calls from several incoming numbers to groups of extensions; an 0800 number directed to several phones in the Sales department or to several support engineers for example.